Last Updated: [Add Date]

Thank you for shopping at Shop.Odlens.in.
We want you to be fully satisfied with your order.
This Return & Refund Policy explains conditions under which returns, replacements, or refunds may be offered.

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📌 1. Customized & Personalized Products

Most of our products are custom-made based on your uploaded designs, text, or selections.
Due to the unique nature of customization:

We do not accept returns or cancellations once the order is confirmed and printing has begun.

Refunds will only be provided if:

• Wrong product received

• Wrong size or print error caused by us

• Damaged product delivered

• Poor printing quality (verified through photographs)

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🚫 Non-Returnable / Non-Refundable Items

• Custom printed items

• Personalized merchandise

• Items damaged due to customer mishandling

• Issues due to incorrect design uploaded by customer

• Colour variation up to 5–10% (industry standard)

⚠️ We are not responsible for design/content errors (spelling, resolution, layout) if the artwork was approved/uploaded by customer.

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🚛 2. Shipment Damage / Missing Items

If you receive a damaged parcel or missing quantity:

You must notify us within 48 hours of delivery with:

• Order ID

• Photos of damaged product & packaging

• Unboxing video (if available)

After verification, we will process:

• Replacement (preferred)
  or

• Refund (only if replacement not possible)

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🕒 3. Order Cancellation Policy

Cancellation is only allowed before order processing & printing begins.

Once production starts → No cancellation.

To request cancellation, contact us immediately:
📩 [Add Support Email]
📞 [Customer Care Number]

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💳 4. Refund Processing

If a refund is approved:

• It will be processed to the original payment method

• Time frame: 5–10 business days depending on bank/payment provider

Shipping fees (if any) are non-refundable.

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📑 5. Artwork & Print Quality Disclaimer

• Slight variation in color tone may occur due to different screens and printing technologies

• Print alignment tolerance ± 2-3 mm is acceptable industry standard

These will not qualify as manufacturing defects.

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👁 6. Customer Responsibility

Before submitting an order:

✔ Review your artwork carefully
✔ Check spelling, design size, placement
✔ Upload high-resolution files
✔ Confirm product & customization details properly

We print exactly what you approve and upload.

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📩 Contact Us

If you have any return or refund concerns, please reach us at:

📧 Email: [Add Support Email]
📍 Office Address: [Add Address]
📞 Customer Support: [Add Phone Number]

We are always here to help and ensure you have the best printing experience at Shop.Odlens.in 💙